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As a customer service agent, you can change or deactivate a subscriber’s Payment Method on their Account using the Subscribe Portal.
  • **Use Case Number:**2-5-07
  • **Completed By:**Customer Service Agent
  • Estimated Completion Time:<1 day
To learn more about Payment Methods, see Adding Payment Methods in the Subscribe Portal User Guide. Use the following steps to deactivate a Payment Method on an Account.
  1. Search for the relevant account in the Portal.
  2. Click Edit in the Actions panel.
  3. In the Payment Methods pane, locate the relevant Payment Method.
  4. Click the 3 dot Actions menu to the right of the relevant Payment method and select Delete. Note: A Payment Method can only be deleted if it is not associated with an active subscription.
  5. Click Update in the Actions panel. The deleted Payment Method is no longer displayed on the Account detail page.
Parent topic:Customer Care