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As a customer service agent, you can update user information in an existing subscriber’sAccount using the Subscribe Merchant Portal 2.0.
  • **Use Case Number:**2-5-02
  • **Completed By:**Customer Service Agent
  • Estimated Completion Time:<1 day
The Account details page displays detailed information about the selected Account, divided into panes. The top pane lists general Account information, including the subscriber’s name, contact information, language, and pre-billing warning preferences. To learn more about Accounts, see the Accounts chapter in the Subscribe Portal User Guide. To update subscriber account information:
  1. Search for the relevant account in the Portal.
  2. Click Edit in the Actions panel.
  3. Modify the user information for the given account. for more details see the Accounts Detail pane in the Subscribe Merchant Portal User Guide.
  4. Click Update in the Actions panel.
Parent topic:Customer Care