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As a customer service agent, you can grant currency credits (good will) to an existing subscriber. The subscriber must have an active Subscription that still has an upcoming billing (or a retry billing while in grace period).
  • **Use Case Number:**2-5-04
  • **Completed By:**Customer Service Agent
  • Estimated Completion Time:<1 day
A currency credit is a monetary value that is applied to a subscriber’s account. The effect of a credit is to reduce the subscriber’s balance owing on their next subscription renewal. When a transaction is processed, Subscribe automatically deducts available Credits before billing the designated Payment Method for the remaining balance. To learn more about Credits click here. To grant a Credit to an Account:
  1. Search for the relevant account in the Portal
  2. Grant a Credit to the account.
  • Subscribe automatically displays the confirmation window when the credit has been granted to the account.
  • Available credits are displayed on the account page.
  • The Subscription will consume the credit at the next billing.
Parent topic:Customer Care