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As a customer service agent, you can issue a Refund (full or partial) for a charge applied to the subscriber’s credit card or PayPal account. A refund can only be executed against an existing, successfully captured transaction meaning that the subscriber’s original transaction charge must have been authorized by the payment provider and must not already be fully refunded.
  • **Use Case Number:**2-5-05
  • **Completed By:**Customer Service Agent
  • Estimated Completion Time:<1 day
Refund requests are queued into batch jobs that are sent to payment processors periodically throughout the day. If you view a Refund before its batch job is completely processed, the Refunds field lists its status as Pending. After the refund is processed, its status changes to Complete. To learn more about Refunds, see Issue a Refund in the Subscribe Portal User Guide. Use the following steps to issue a refund.
  1. Search for the relevant Transaction or Account in the Portal
  2. Issue a refund
The refund has been processed by Subscribe and submitted to the payment provider for fulfillment. Parent topic:Customer Care