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This report enables you to examine the effectiveness of your retry strategies. Using a cohort based on initial billing attempts that occur between the Start and End dates of a report, and which all have the same Initial Response Code, the Decline Recovery report tracks Retry results to-date as of the Report Run Date. The report automatically extends to the number of configured Retry attempts that have occurred to-date. Bear in mind that a cohort consists of invoices with initial billing attempts between the Start and End dates of the report that also share the same Initial Response Code and Currency. Performance is tracked, through multiple retries, all the way through the retry period (if run after a complete Retry cycle has finished), providing a complete picture of the end results of your retry strategy. This report can be generated using Reports 1.0 or Reports 2.0 data engine.

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To generate a one time report:

  1. Enter the date range
  2. Optional. Enter an Email address where you’d like to receive notifications when the report is available. A single email address can be entered.
  3. For Reports 2.0, select the relevant Time Zone for data range selection and display. Data is available for the previous day at 13:00 UTC time. Note: A notification error message appears when attempting to run reports for which data is not yet available. The report can be submitted and includes data up to the available time.
  4. Optional. Select the relevant filter parameters:
    • Group By Currency toggle: Select Yes or No
    • Include Initial Success toggle: Select Yes or No
  5. Click Submit. View the report in the My Reports page.
Reports 2.0- Create Decline Recovery Report Screen

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To schedule a recurring report:

  1. Toggle Recurring toggle to Yes.
  2. Select a date for the first reporting period. Note: Reports display data occuring starting from the defined date. For example, a monthly report starting on March 1st displays data for the month of March up to March 31st.
  3. Select the report’s Frequency. Choose between Weekly, Monthly or Quarterly.
  4. Optional. Enter an Email address where you’d like to receive notifications when the report is available. A single email address can be entered.
  5. For Reports 2.0, select the relevant Time Zone for data range selection and display.
  6. Optional. If you want to receive the report uploaded to an SFTP Server, enable this option and provide the required details. When enabled, a scheduled report will be uploaded to the specified SFTP Server. The SFTP report follows the <report name>-<frequency>-<timestamp>.csv naming convention where:
    • <report name> is the name of the report
    • <frequency> is the defined frequency such as monthly, weekly, quarterly, daily or once
    • <timestamp> is the format YYYY-MM-DD”T”HH_MI_SS.TZ, where TZ is the timezone offset, for example, 2022-01-27T10_57_02.433174455Z. For this report, the <report name> is decline_recovery_report.
    Note: An email notification is sent if there is an issue in generating or downloading the report on the specified SFTP Server.
  7. Optional. Select the relevant filter parameters:
    • Group By Currency toggle: Select Yes or No
    • Include Initial Success toggle: Select Yes or No
  8. Click Submit. The report is submitted and will be generated according to the details provided. If you have provided an email or SFTP details, you will be notified when it is available for viewing.
  9. View the report in the My Reports page.

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Display Columns

Note: The report’s display columns order is machine-generated and may therefore change without prior notice. Parent topic:Performance Reports