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Subscribe automatically cancels a Subscription if the subscriber’s payment is not received by the end of the grace period.
  • Use Case Number: 2-4-08
  • Completed By: Vindicia Solution Architect
  • **Estimated Completion Time:**NA

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Design Approach

This use case is closely related to the Manage Grace Period And Retry Strategy for Failed Payments use case. After Subscribe has exhausted all retry attempts and the Subscription has reached the end of the defined grace period, Subscribe automatically cancels the Subscription for non-payment. In the diagram below, Subscribe has been configured to attempt 4 retries over a 27 day period. In this example, if Subscribe is not able to collect the payment within 27 days after the initial billing attempt, then Subscribe cancels the Subscription for non-payment. Note: Subscribe does not attempt to bill a credit card that has returned a hard failure code during the grace period until the subscriber provides a new payment method. When the new payment method is provided, Subscribe attempts to collect payment (see Enable Subscribers to Update Credit Card on File For a Suspended Subscription). Parent topic:Subscription Cancellations