View Transaction Info

Transactions can’t be created in the Subscribe Portal rather only viewed. They hold all the relevant data of the request for funds sent to a payment processor. A full or partial refund can be issued for Captured Transactions.

To locate a specific Transaction, go to Billing > Transactions. The Transaction Query Filter appears.
Search according to relevant data in the key search fields, displayed with a light blue background. At least one key search field (with a blue background) must be used in order to search. Click Apply. For more details, see Filtering Transactions in Subscribe. A list of relevant Transactions appears. Note: If the search returns only one result, the details page opens immediately.
To view the relevant Transaction page, click the Transaction ID field. The specific Transaction page appears.
View and understand the Transaction data. Refer to the tables below for guidance regarding the fields.
For a transaction, you can issue a refund by clicking the Issue Refund button that appears on the Actions panel.

Transaction Details Pane
The current Transaction status is displayed in the title bar of this pane.
Transaction Chargebacks Pane
A chargeback is a reversal of a credit card transaction, typically initiated when a customer disputes the legitimacy of a financial transaction. When a chargeback occurs, the amount of the transaction in dispute is taken back from the merchant’s account, often together with an additional bank payment processor fee, and the amount will not be returned unless the merchant can prove the original transaction is legitimate.
Transaction Refunds Pane
Refunds provide a way to reverse a charge, returning money to the customer. A refund can only be executed against an existing, successfully captured transaction. The pane lists all of the refunds issued for the Transaction up to the total Transaction amount.
Transaction Account Pane
Customer Account information relevant for this transaction.
Transaction Subscription Pane
The recurring subscription responsible for generating this Transaction. If a One-time purchase generated the transaction, this pane will not appear.
Transaction Payment Methods Pane
Payment Method(s) for this Transaction. The payment method type is displayed in the bar at the top of the section.
Transaction Risk Pane
If Chargeback Fraud screening is enabled then the chargeback probability is calculated. This probability is from 0-100.
Transaction Items Pane
Transaction Items are the line items associated with the transaction. For a Purchase these are the products and billing plans.
Transaction History Pane
This pane lists the transaction history, that is, the status of payments activity on the transaction.
Transaction Activity History Pane
This pane lists Subscribe or customer activity, such as email notifications or payments, related to the Transaction.
Custom Data
Custom data lets you store merchant-specific data to Products, Rate Plans, Billing Plans, Season Sets, Subscriptions, Accounts, and Payment Methods as a pair of matched text strings, called name-value pairs. These name-value pairs can help you categorize and sort aspects of your objects. Use Name to define a category, and Value to define a specific item in that category. For example, you could use name-value pairs to track your sales teams. Define a name-value pair with Office as the Name and the city in which the office is located as the Value.
Issue a Refund for a Transaction

Parent topic:Transactions

Transaction Details Pane

The current Transaction status is displayed in the title bar of this pane.

Field	Guidance
Transaction ID	Merchant-specified identifier for this Transaction object.
Status	The current Transaction status appears in the title bar of this pane. Possible statuses are: - New: The Transaction has been created, but not yet submitted for payment. - Authorized: Transaction was successfully authorized and is awaiting a capture call. - Authorized for Validation: Transaction was successfully validated (for example, by a $1.00 authorization). - Authorization Pending: For example, Paypal Payment Method: Transaction was created (customer clicked the PayPal button on a merchant site), but has not completed the PayPal payment process. Customer has three hours to complete the transaction before it times out. If the transaction times out, Status remains Authorization Pending indefinitely. - Authorized Pending: The Transaction passed authorization with the payment processor and the capture of funds is pending. - Auth Expired: Transaction was Authorized, but no Capture was made within the payment processor’s authorization time frame and the authorization has expired. - Captured: The payment processor successfully captured the Transaction. - Cancelled: The Transaction was cancelled because of a hard or soft failure, or because the merchant chose not to capture the transaction, for example, based on a fraud screen result. - Deposit Retry Pending: Transaction is being retried within the payment processor system (ECP Transactions only). - Refunded: The Transaction was successfully refunded, either fully or partially. - Pending: The transaction status is pending. - Void: Transaction previously classified as Auth Expired has been reversed. Voiding a transaction avoids Visa fees for Authorizations that are not captured.
Last Status	A transaction may go through multiple statuses and it gets updated as statuses change. This date will reflect the last time the status was changed.
Amount	Amount and currency symbol for this Transaction.
Submitted	Date and time at which the Transaction was initially submitted to Retain for processing.
Account ID	Email address of the subscriber associated with this Transaction.
Subscription ID	Your unique identifier for the subscription associated with this Transaction.
Started	Date on which the subscription started.
Email	Email address of the subscriber associated with this Transaction.
Credit Card
Billing Descriptor
Division Number
Processor Transaction ID	The identifier assigned to the Transaction by the Payment Processor. In most cases, this is identical to the ID. In some cases due to format requirements of some payment processors, the ID is altered.
AVS Code
Billing Address
Prev Bill Count
Received Auth Code	Response Code from the Payment processor for this transaction.
Payment Network Token
CVN Code	Response Code from the Payment processor for this transaction.
Retry attempts for Transaction
ID
Amount
Timestamp (UTC)
Auth Code
Description
Type	The response from the payment provider and the applicable action to take. Common responses are:- Successful Approved: The Payment Provider has accepted the transaction. - Soft Fail: A payment capture attempt has failed but may indicate that an additional attempt may succeed, such as when the customer has insufficient funds. The classification of the type of fail is performed according to the error code returned by the payment provider and follows industry standards and recommendations. - Hard Fail: A payment capture attempt has failed and indicates that additional attempts will subsequently fail, such as when the account has been terminated. The classification of the type of fail is performed according to the error code returned by the payment provider. Hard fails are not resubmitted for capture.
Status	The type of transaction whether One time or Subscription (recurring) Transaction.
Force Deposit	The Amount and currency type successfully refunded by this transaction.
Parent topic:View Transaction Info

Transaction Chargebacks Pane

A chargeback is a reversal of a credit card transaction, typically initiated when a customer disputes the legitimacy of a financial transaction. When a chargeback occurs, the amount of the transaction in dispute is taken back from the merchant’s account, often together with an additional bank payment processor fee, and the amount will not be returned unless the merchant can prove the original transaction is legitimate.

Field	Guidance	Relevancy
ID	The unique ID identifying the chargeback.	Required
Status	Status of the Chargeback. Can be one of the following:- New: Vindicia has received the Chargeback, but has not yet processed it. - Retrieval: Vindicia received a Retrieval/Ticket Request for the Transaction. - Responded: Vindicia responded to a retrieval/ticket request for the Transaction. - Legitimate Fraud: Vindicia is not challenging the Chargeback because it appears to be a case of true (merchant) fraud. - Legitimate Other: Vindicia is not challenging the Chargeback due to a merchant’s customer service/billing issue. - Challenged: Vindicia has submitted rebuttal documents to the processor in an attempt to reverse the Chargeback, and is awaiting a response from the processor. - Appealed: Vindicia has successfully challenged the Chargeback, but the customer or issuing bank elected to continue the dispute. - Won: Vindicia successfully challenged the Chargeback in favor of the merchant. - Lost: Vindicia challenged the Chargeback, but the processor determined that the Chargeback stands. No money will be transferred back to the merchant. - Expired: Vindicia cannot respond to the Chargeback because required documents or transaction information was received after the deadline. - Pass: Vindicia chooses not to challenge the Chargeback even though there is complete transaction and chargeback information. - Incomplete: Vindicia cannot yet respond to the Chargeback until missing details or information about the associated transaction are provided. - Represented: The merchant submitted proof that the disputed transaction was valid. - New Second Chargeback: Vindicia has received a second Chargeback against a transaction previously charged back, disputed, and refunded. (Customers and payment processors are legally permitted to issue a second Chargeback if a merchant wins back the original Chargeback). - Duplicate: Vindicia received and entered a duplicate Chargeback on a single transaction. - Pre-Arbitration: (Visa only.) The issuing bank indicates that a customer continues to dispute a Chargeback previously reversed in favor of the merchant, and offers the merchant an opportunity to return the funds to the customer before pursuing arbitration. - Pre-Arbitration Decline: (Visa only.) A customer continues to dispute a Chargeback previously reversed in favor of the merchant. Vindicia indicates its willingness to engage in arbitration on behalf of the merchant. - Pre-Arbitration Pass: (Visa only.) The issuing bank indicated that a customer continued to dispute a transaction previously reversed in favor of the merchant. Even though there is complete Transaction and Chargeback information, Vindicia elects to accept the customer’s continued dispute and return the funds to the customer rather than pursuing arbitration. - Pre-Arbitration Accept: (Visa only.) A customer continues to dispute a Chargeback previously reversed in favor of the merchant. Vindicia elects to return funds to the customer for the previously won Chargeback rather than pursuing arbitration. - Pre-Arbitration Won: (Visa only.) A disputed Chargeback slated for arbitration was reversed in favor of the merchant prior to entering arbitration. - Arbitration: The Chargeback is in arbitration, and the card association will rule on the legitimacy of the Chargeback. - Collections New: The disputed transaction included a product that was not returned and the Merchant engages a collection agency for the product. - Collections Won: The disputed transaction included a product that was not returned and the Merchant engaged a collection agency for the product and received it back. - Collections Lost: The disputed transaction included a product that was not returned and the Merchant engaged a collection agency for the product but did not receive it back.	Required
Transaction Date	The date the original transaction was submitted.	Automatic
Received Date	The date the processor received the Chargeback notice from the issuing bank.	Required
Amount	The Chargeback amount and currency as represented by the national flag.	Required
Reason Code	The reason code from the payment processor associated with the Chargeback	Optional
Card	Displays the masked credit card number associated with the Chargeback.	Optional
Parent topic:View Transaction Info

Transaction Refunds Pane

Refunds provide a way to reverse a charge, returning money to the customer. A refund can only be executed against an existing, successfully captured transaction. The pane lists all of the refunds issued for the Transaction up to the total Transaction amount.

Field	Guidance	Relevancy
Created Date	Date the refund was created.	Automatic
Amount	The refunded amount and currency as represented by the national flag.	Required
Includes Tax	An indication whether the refund includes Tax or not.	Required
Status	Status of the Refund. When the batch refund job completes, the status will show Complete.	Automatic
Distribution	What kind of communication was sent.	Optional
Note	Notes made by the Customer Service Rep when issuing the refund. This is the reason for issuing the refund.	Optional

Parent topic:View Transaction Info

Transaction Account Pane

Customer Account information relevant for this transaction.

Field	Guidance	Relevancy
ID	The customer’s unique account ID. Click the ID to access the associated account page.	Required
Name	The Customer’s full name on the account.	Required
Parent	The Parent account linked to the displayed child account. Appears only when relevant.	Optional
Email	The email address associated with the customer account.	Optional
Shipping Address	Shipping address for the account.

Parent topic:View Transaction Info

Transaction Subscription Pane

The recurring subscription responsible for generating this Transaction. If a One-time purchase generated the transaction, this pane will not appear.

Field	Guidance	Relevancy
ID	The unique identifier for the Subscription. Click the Subscription ID to access the relevant Subscription page	Required
Subscription Cycle	Current Billing Cycle in the Subscription.	Optional
Billing Attempts	The number of attempts to bill this transaction in this cycle.	Automatic
Billing Plan Cycle	Billing Plans may have several cycles. This field indicated the current billing cycle in the Billing Plan	Automatic

Parent topic:View Transaction Info

Transaction Payment Methods Pane

Payment Method(s) for this Transaction. The payment method type is displayed in the bar at the top of the section.

Field	Guidance	Relevancy
Payment Method ID	The merchant’s customer ID associated with the billing profile.
Type	Payment method type
Account	Name of the account holder
Created	The date the Payment Method was created.	Automatic
For Credit Card Payment Method
Expand	Use the arrow to expand the Payment Method details. The payment Method attributes are displayed. Numbers are masked where required.
Card Number	The (hashed) credit card number used for this Transaction
Card Expiration	Expiration date of the credit card.
Billing Address	Billing address associated with the payment method.
Phone Number	The customer Account provided Telephone number
Card Attributes	If provided by the customer, card attributes include such things as whether the card is credit or debit, a commercial or consumer card, or a prepaid card.
Other Supported Payment Methods are displayed in the Account Payment Method Pane.

Parent topic:View Transaction Info

Transaction Risk Pane

If Chargeback Fraud screening is enabled then the chargeback probability is calculated. This probability is from 0-100.

Field	Guidance	Relevancy
ChargeBack Risk	The chargeback probability is calculated as Risk to the Transaction A high Risk may cause a Transaction to be cancelled rather than submitted. Available values: - -2: Error - -1: No risk determined - 0-100: Likelihood of chargeback or exception as a percentage	Optional
Calculated	The date on which the chargeback risk was calculated.	Automatic
Risk Explanation	Brief explanation for the Chargeback Risk score.
IP Address	The IP Address of the device that initiated the Transaction, if captured.
Distance from IP to Billing Address	The physical distance between the customer’s IP address and the customer’s billing address for this Transaction. This distance can be a factor in determining the chargeback risk
Parent topic:View Transaction Info

Transaction Items Pane

Transaction Items are the line items associated with the transaction. For a Purchase these are the products and billing plans.

Field	Guidance	Relevancy
Type	The supported Transaction Types are: - Purchase - Modification Refund - Discount before Tax - Taxable Credit Click the arrow to expand the line Item for more details.	N/A
SKU	The Billing Plan or Product ID (also known as Stock Keeping Unit) associated with the Transaction.	N/A
Description	The description of the Product or Billing Plan.	N/A
Price	The price of the the line Item along with the national flag icon representing currency.	N/A
QTY	Quantity of the line item in this Transaction.	N/A
Subtotal	Amount for this item after discounts have been applied exclusive of tax.	N/A
Taxes	The Tax amount billed for the purchase.	N/A
Tax Classification	Subscribe uses the Tax Classification field, in conjunction with merchant nexus and tax rules provided during implementation, to calculate appropriate taxes, if any. This field contains the text string that corresponds to the classification in your tax engine for this product.	N/A
Available Refund	The amount still available for a refund for the associated line Item.This is displayed along with the national flag icon representing currency.	N/A
Discount	The discounted amount subtracted from the Total. The discount is applied when a campaign code was provided for the purchased item.	N/A
Service Period	The service period covered by this Transaction.	N/A
Tax Type	Available tax type values:- Inclusive Sales Tax - Exclusive Sales Tax - Inclusive Use Tax - Exclusive Use Tax	N/A
Parent topic:View Transaction Info

Transaction History Pane

This pane lists the transaction history, that is, the status of payments activity on the transaction.

Field	Guidance	Relevancy
Time Stamp	Date and time of the activity based on system time.	Automatic
Payment	Payment type used for this Transaction.
Disposition	Status of the Transaction on a particular Date and Time. The disposition values are available Transaction status.For the list of statuses, see Transaction Details Pane.
Note	The notes entered regarding an activity that was logged.	Optional
Parent topic:View Transaction Info

Transaction Activity History Pane

This pane lists Subscribe or customer activity, such as email notifications or payments, related to the Transaction.

Field	Guidance	Relevancy
Time Stamp	Date and time of the activity based on system time.	Automatic
Type	Type is either a predefined type, or a custom merchant-defined activity added or created through the Subscribe API. Predefined activity types include the following:- Login - Logout - Email - Call - URL access - Product Delivery/Fulfillment - Service Usage - Cancelation Event - Note Click the Type entry to view more details.	By API Call
IP Address	IP address from which the customer initiated activity, if applicable.	Read Only
Notes	The notes entered regarding an activity that was logged.	Optional
Add Note Button	Click the Add Note button to record a new activity relevant to the Transaction.	Optional
Parent topic:View Transaction Info

Custom Data

Custom data lets you store merchant-specific data to Products, Rate Plans, Billing Plans, Season Sets, Subscriptions, Accounts, and Payment Methods as a pair of matched text strings, called name-value pairs. These name-value pairs can help you categorize and sort aspects of your objects. Use Name to define a category, and Value to define a specific item in that category. For example, you could use name-value pairs to track your sales teams. Define a name-value pair with Office as the Name and the city in which the office is located as the Value.

Field	Guidance	Relevancy
Name	Name is the field for defining metadata. It is unique and once submitted can’t be changed. 1. Place your cursor in the selection box and either select from existing Names or enter a new Name. 2. For a new entry , click Create New: 3. Enter a Value for the Name. 4. Click Add to save this pair. Note: - Name field is limited to 255 characters. - System generated parameters use the prefix vin in the name field.	Required if adding custom data
Value	1. Once you’ve selected/created a Name 2. Enter the category’s Value in the corresponding field. 3. Click Add to save this pair. Note: Value field is limited to 255 characters.	Required if adding custom data
Parent topic:View Transaction Info

Issue a Refund for a Transaction

A refund is a way to reverse a charge, returning money to the customer. A refund can only be executed against an existing, successfully captured transaction. Refunds can be issued for the full transaction amount, a partial transaction amount, or a percentage of the transaction amount. To issue a refund to the transaction:

Search for the relevant transaction from Billing > Subscriptions. Note: At least one key search field (with a blue background) must be used in order to search.
Click the Issue Refund button in the Actions Panel. The Refund Transaction dialog box appears.
Define the Refund Transaction fields as needed. Refer to the table below for guidance regarding the fields.

Field	Guidance	Relevancy
Transaction	The Transaction ID for which you are issuing a refund.	Automatic
Type	The type of transaction whether One time or Subscription (recurring) Transaction.	Automatic
Account	The customer’s name associated with the transaction.	Automatic
Payment Method	Payment method used for the associated Transaction. Details will include the identifier of the payment method. For example: for credit card it would be the last digits of the account number and expiration date.	Automatic
Original Transaction Amount	Total amount of the Transaction along with national flag representing the currency.	Automatic
Refunded Amount	The amount previously refunded for this Transaction.	Optional
Available Refund Amount	Amount available for refunds after subtracting previous refunds (if any) from the original transaction amount.	Optional
Refund Type	Select a refund type from the dropdown menu: - Full Refund: refunds the entire remaining amount of the Transaction. This is the default value, it is based on the Remaining Balance refund strategy, which allows refunding tax as part of the refund. - Partial Refund: lets you enter the amount to refund. - Percentage: enter the percentage to refund out of the Available to Refund amount. - By Item: lets you select a transaction item to refund - Tax only: lets you refund the tax amount that was paid in the Transaction. - Pre-Tax: The amount charged in the transaction not including the tax.	Required
Token Action	If tokens were granted by this transaction you can select from the following options: - None: Makes no change to the tokens granted by the Transaction. This is the default value. - Cancel Negative Balance: Reverses the token grant made by the Transaction that is being refunded. If this action causes the Token balance to drop below zero, subsequent Transactions will fail until the balance is positive. - Cancel Zero Balance: Reverses the Token grant made by the Transaction that is being refunded. If this action causes the token balances to drop below zero, Subscribe sets the balance to zero.	Optional
Note	Provide a detailed description of the reason for the refund.	Optional
Cancel Subscription	This field allows you to cancel the associated Subscription when issuing a refund for the Transaction. If you wish to cancel the Subscription, select the Cancel Subscription associated with the Transaction checkbox. If this is the only checkbox selected, the subscription moves to Pending Cancellation status until the end date.Note: If the Subscription is already canceled, the option does not appear. You can optionally select one of the following: - Send Cancel Notice: When selected, the cancellation notification (email) that you have defined in the system is sent. - Disentitle Immediately: When selected, you terminate the customer’s access immediately and the subscription moves to Canceled status. If not selected, the customer is entitled and can access the service until the subscription end date. The subscription moves to Pending Cancellation status.	Optional

Click Refund button on the Refund Transaction dialog box. You will receive a success message if the refund transaction goes through successfully.

Parent topic:View Transaction Info

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Transaction Details Pane

Transaction Chargebacks Pane

Transaction Refunds Pane

Transaction Account Pane

Transaction Subscription Pane

Transaction Payment Methods Pane

Transaction Risk Pane

Transaction Items Pane

Transaction History Pane

Transaction Activity History Pane

Custom Data

Issue a Refund for a Transaction

​Transaction Details Pane

​Transaction Chargebacks Pane

​Transaction Refunds Pane

​Transaction Account Pane

​Transaction Subscription Pane

​Transaction Payment Methods Pane

​Transaction Risk Pane

​Transaction Items Pane

​Transaction History Pane

​Transaction Activity History Pane

​Custom Data

​Issue a Refund for a Transaction

Transaction Details Pane

Transaction Chargebacks Pane

Transaction Refunds Pane

Transaction Account Pane

Transaction Subscription Pane

Transaction Payment Methods Pane

Transaction Risk Pane

Transaction Items Pane

Transaction History Pane

Transaction Activity History Pane

Custom Data

Issue a Refund for a Transaction