Cancel a Subscription - Vindicia Subscribe — SaaS Knowledge Center

You can cancel a subscription using the portal. Typically this is done in response to a customer service call. To cancel a subscription:

Access the subscription from Billing > Subscriptions.
Click Cancel Subscription in the Actions Panel. The Cancel Subscription dialog box appears.
Define the fields as needed. Refer to the table below for guidance regarding the fields.

Field	Guidance	Relevancy	Naming in Portal 1.0
Disentitle Immediately	Toggle Yes or No. Toggle Yes to cancel the related entitlements immediately. Otherwise, the entitlements continue through the end-date, as determined by the last successful billing for this subscription. Default value is No.	Optional	Terminate customer access immediately
Force	Toggle Yes or No. Toggle Yes to cancel the subscription, even when the minimum commitment period for the subscription has not been satisfied. Default value is No	Optional
Settle	Toggle Yes or No. Toggle Yes to settle the subscription when it is canceled by either refunding the customer for a portion of the prepaid use that will no longer be available, or by charging for non-recurring-charges that the customer has not yet paid. When set to No the charges or credits remaining on the subscription are not changed, and are carried forward in the subscription balance. How the subscription is settled will be reflected by the transactions/refundsincluded in the output. Default value is No.	Optional	Give the customer a Refund for their unused time
Send Cancel Notice	Toggle Yes or No. Toggle Yes to send a cancelation email. When set to No, no cancelation email is sent. Default value is No.	Optional	Send AutoBill Stop Notice
Reason Code	Select a reason code from the dropdown box. Cancel reason codes include a set of generic merchant reasons which can be used, or it is possible to define and use custom cancel reason codes. For more details, refer to Reason Codes.	Optional	Cancel Reason Code

Click Cancel Subscription. The subscription is canceled or transferred to a pending canceled status according to the defined parameters. Note: A subscription in Pending Cancel state can undergo an additional cancel process in order to disentitle (and cancel) it immediately.

Parent topic:Subscriptions Parent topic:Working with Subscriptions