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Subscribe Portal allows you to edit the chargeback entry or manually create a new one.
  1. Select your starting point from the following options:
    • To create a new Chargeback, click the + New button and select Chargeback.
    • To edit an existing Chargeback, select the relevant existing Chargeback from Billing > Chargebacks and click Edit. Note: When filtering for specific accounts, use at least one key field (blue background) such as the dates fields.
    The Chargeback page appears. Chargeback Page
  2. Define the Chargeback fields as needed. Refer to the tables below for guidance regarding the fields.
  3. When you’re done, click Save or Update.
  • Chargeback Details Pane
    This pane lists specific information about a selected Chargeback, including Chargeback details, information about the primary Transaction against which the Chargeback applies, and associated Transactions, if any.
  • Chargeback History Pane
    Lists transaction disposition history, i.e. the status of payments activity of the disputed transaction.
  • Chargeback Account Pane
    Customer Account information for the disputed transaction and chargeback. You can drill down to the details of this customer by clicking on the Customer ID.
  • Chargeback Subscription Pane
    The recurring subscription responsible for generating the disputed Transaction and Chargeback. If a One-time purchase generated the transaction, this pane will not appear.
  • Chargeback Refunds Pane
    Refunds provide a way to reverse a charge, returning money to the customer. A refund can only be executed against an existing, successfully captured transaction. The pane lists all of the refunds issued for the disputed Transaction up to the total Transaction amount.
  • Custom Data
    Custom data lets you store merchant-specific data to Products, Rate Plans, Billing Plans, Season Sets, Subscriptions, Accounts, and Payment Methods as a pair of matched text strings, called name-value pairs. These name-value pairs can help you categorize and sort aspects of your objects. Use Name to define a category, and Value to define a specific item in that category. For example, you could use name-value pairs to track your sales teams. Define a name-value pair with Office as the Name and the city in which the office is located as the Value.
Parent topic:Chargebacks