| Field | Guidance | Relevancy |
|---|---|---|
| ID | Subscribe’s unique identifier for the Chargeback. | Required |
| Merchant ID | Your Company Identifier | Optional |
| Status | Current status of the Chargeback. Can be one of the following:- New: Vindicia has received the Chargeback, but has not yet processed it. - Retrieval: Vindicia received a Retrieval/Ticket Request for the Transaction. - Responded: Vindicia responded to a retrieval/ticket request for the Transaction. - Legitimate Fraud: Vindicia is not challenging the Chargeback because it appears to be a case of true (merchant) fraud. - Legitimate Other: Vindicia is not challenging the Chargeback due to a merchant’s customer service/billing issue. - Challenged: Vindicia has submitted rebuttal documents to the processor in an attempt to reverse the Chargeback, and is awaiting a response from the processor. - Appealed: Vindicia has successfully challenged the Chargeback, but the customer or issuing bank elected to continue the dispute. - Won: Vindicia successfully challenged the Chargeback in favor of the merchant. - Lost: Vindicia challenged the Chargeback, but the processor determined that the Chargeback stands. No money will be transferred back to the merchant. - Expired: Vindicia cannot respond to the Chargeback because required documents or transaction information was received after the deadline. - Pass: Vindicia chooses not to challenge the Chargeback even though there is complete transaction and chargeback information. - Incomplete: Vindicia cannot yet respond to the Chargeback until missing details or information about the associated transaction are provided. - Represented: The merchant submitted proof that the disputed transaction was valid. - New Second Chargeback: Vindicia has received a second Chargeback against a transaction previously charged back, disputed, and refunded. (Customers and payment processors are legally permitted to issue a second Chargeback if a merchant wins back the original Chargeback). - Duplicate: Vindicia received and entered a duplicate Chargeback on a single transaction. - Pre-Arbitration: (Visa only.) The issuing bank indicates that a customer continues to dispute a Chargeback previously reversed in favor of the merchant, and offers the merchant an opportunity to return the funds to the customer before pursuing arbitration. - Pre-Arbitration Decline: (Visa only.) A customer continues to dispute a Chargeback previously reversed in favor of the merchant. Vindicia indicates its willingness to engage in arbitration on behalf of the merchant. - Pre-Arbitration Pass: (Visa only.) The issuing bank indicated that a customer continued to dispute a transaction previously reversed in favor of the merchant. Even though there is complete Transaction and Chargeback information, Vindicia elects to accept the customer’s continued dispute and return the funds to the customer rather than pursuing arbitration. - Pre-Arbitration Accept: (Visa only.) A customer continues to dispute a Chargeback previously reversed in favor of the merchant. Vindicia elects to return funds to the customer for the previously won Chargeback rather than pursuing arbitration. - Pre-Arbitration Won: (Visa only.) A disputed Chargeback slated for arbitration was reversed in favor of the merchant prior to entering arbitration. - Arbitration: The Chargeback is in arbitration, and the card association will rule on the legitimacy of the Chargeback. - Collections New: The disputed transaction included a product that was not returned and the Merchant engages a collection agency for the product. - Collections Won: The disputed transaction included a product that was not returned and the Merchant engaged a collection agency for the product and received it back. - Collections Lost: The disputed transaction included a product that was not returned and the Merchant engaged a collection agency for the product but did not receive it back. | When creating a new chargeback, status is always New. |
| Amount and Currency | Amount and currency of the Chargeback. | Required |
| Reason Code | The reason code received from the payment processor associated with the Chargeback | Optional |
| Reference Number | The secondary Chargeback identifier used by some payment processors, if provided. | Optional |
| Status Change Time | The date and time the status of the Chargeback was last changed. | Optional |
| Posted Date | The date and time that the Chargeback case was received by Vindicia. | Required |
| Processor Received Date | The date and time the processor received the Chargeback notice from the issuing bank. | Required |
| Transaction Date | The date of the associated Transaction being disputed. | Required |
| Transaction ID | The ID of the associated Transaction being disputed. Once entered this serves as a link to the relevant Transaction page. | Optional |
| Parent topic:Working with Chargebacks |
Chargeback Details Pane
This pane lists specific information about a selected Chargeback, including Chargeback details, information about the primary Transaction against which the Chargeback applies, and associated Transactions, if any.