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You can increase customer retention by using Account Updater to ensure you have your subscribers’ most current credit card information in Subscribe. To support this functionality, you must contact Vindicia support.
  • Use Case Number: 2-8-07
  • Completed By: Vindicia Solution Architect
  • **Estimated Completion Time:**NA

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Design Approach

Account Updater is a service offered by some Payment Providers. When activated, the Payment Processor automatically publishes any changes to a subscriber’s credit card details, for example, when a replacement credit card number is issued. After you activate the Account Updater service with your Payment Provider, you can direct Vindicia to activate Account Updater in Subscribe. With Account Updater activated, the subscriber’s credit card updates feed automatically into Subscribe. Note: The Subscribe Account Updater feature works in tandem with the Account Updater feature for the Payment Provider. If your Payment Provider does not offer Account Updater or you have not yet activated the Account Updater feature with your Payment Provider, Vindicia cannot activate the Account Updater feature in Subscribe. When a Payment Method is updated in Subscribe as a result of Account Updater, Subscribe applies the following logic:
  • If the Subscription is in Soft-Fail, the Payment Method on the Autobill is updated to the new card. So a transaction with the new card is automatically attempted on the next retry date.
  • If the Subscription is in Hard-Fail and is still within the retry period (that is, has not gone past the last retry milestone—see Manage Grace Period And Retry Strategy for Failed Payments), then the next_activity is set to tomorrow and the transaction_billing is updated to be in soft error. Therefore a retry transaction with the updated card will be attempted the following day.
Subscribe offers three timing options for updating credit card information:
  • On Payment Failure: This is the default behavior in Subscribe. A credit card update request is sent to the Payment Provider for any failed payment request (soft or hard failure).
  • Prebilling: Subscribe can send an account update request to the Payment Provider prior to billing a subscriber’s account. A response to that request is usually received in 2-4 days. Vindicia recommends that if you choose to request updates prior to upcoming billings, send the request to the processor at least 8 days prior to billing.
  • Periodic: Subscribe supports periodic update requests sent monthly, quarterly, or annually.
Parent topic:Payment Method Changes

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Enable Automatic Credit Card Updates Through Vindicia Support

Activate the Account Updater feature with your Payment Provider. To configure the Subscribe Account Updater:
  1. For the initial Subscribe setup, you must define your updater rules in the Merchant Account Configuration (MAC) document.
  2. Following your initial Subscribe setup, if you desire changes to your Account Updater rules, open a ticket with Vindicia product support. Vindicia support will modify the rules at your direction.
Parent topic:Enable Automatic Credit Card Updates