Skip to main content
Provide Vindicia Client Services with a default customer-service phone number for each Chase Paymentech Division ID, GlobalCollect Billing Descriptor, Litle & Co. Merchant ID, or MeS Profile ID, including the default ID. (Note that use of the forward slash character (/) in merchant identifiers is not allowed. For Chase or MeS, provide a 10-digit number separated by dashes (NNN-NNN-NNNN or NNN-NNNNNNN) or a three-digit number followed by a 7-digit alphanumeric code (for example, 800-CALLNOW). For Litle, provide a 10 digit phone number for US billing addresses, and up to 13 digits for non-US addresses. For all listed payment processors, Vindicia will add the information to your Subscribe configuration, and enable the default phone number for your Division ID, Merchant ID, or Profile ID. Note: The Billing Statement ID will not work without this phone number.

​
Overriding the Default Customer Service Phone Number

To override the default phone number, use the Billing Statement ID field to append a product description with the pipe symbol (|), followed by the desired number. (Non-numeric characters will be stripped from the phone number.) For example: Product XYZ | 877-555-1212. In the Subscribe UI, enter the Description and override phone number in the Billing Statement ID field of the Billing Plan. With the Subscribe API, provide the Description and override phone number on the billingStatementIdentifier data member of the BillingPlan, Product, AutoBill or Transaction object. Use the symbol ”->” to signify “is overridden by, if present.” If the override number is provided for several object, the order of precedence is BillingPlan > Product > AutoBill > Transaction. For Chase or MeS: Chase and MeS will reject the Transaction if the override number exceeds 10 digits. To prevent this, Subscribe will automatically use the default number for your Division or Profile ID for any override numbers exceeding 10 digits. For Litle: Litle will reject the Transaction if your override number exceeds 13 digits. To prevent this, Subscribe will automatically use the default number for your Merchant ID for any override numbers exceeding 13 digits. Parent topic:Custom Billing Statement Identifier Requirements