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Vindicia Subscribe allows you to optionally send email notifications to subscribers prior to an upcoming automatic renewal billing. Normally, to define the number of days prior to the billing day that email notifications are sent, you specify the billing_notification_days attribute on the Billing Plan object. As a result, you normally specify variable pre-notification periods based on the varying Billing Plans created in the Vindicia Subscribe Portal.
  • For more information about using the billing_notification_days attribute with the the Billing Plan object, see Billing Plan Object Attributes in the Vindicia Subscribe API Reference Guide.
  • For more information about creating a Billing Plan in the Vindicia Subscribe Portal, see Creating Billing Plans in the Vindicia Subscribe Client Portal User Guide.
Most merchants who offer shorter (monthly or quarterly) billing cycles do not pre-notify their subscribers about upcoming billing (as per best practice recommended by Vindicia.) However, merchants whose billing cycles are annual or longer are typically required by law to pre-notify customers prior to an upcoming auto-renewal billing. Some U.S. states also mandate that these pre-notifcations be sent to customers a specific number of days ahead of the billing date. For example, the state of Illinois requires that merchants pre-notify customers at least 30 days prior to the billing date. To support such variable pre-billing notifications across various geographical regions, Vindicia Subscribe allows you to override the billing_notification_days attribute on a billing plan to specify a pre-notification date based on an individual customer’s address. You must identify any override rules to your Vindicia Client Services representative. For example, ‘Subscribers with billing address in New Mexico must receive their pre-billing notifications 45 days in advance of the renewal billing date.’ Vindicia documents the merchant override rules in the Merchant Account Configuration (MAC) document or in a customer support ticket. The Client Services representative adjusts your Vindicia Subscribe configuration to put the rules in place. Parent topic:Email Notifications