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To analyze and processes chargeback rebuttals or requests through ChargeGuard, Vindicia requires three types of data:
  • Chargeback data. Vindicia’s technical and operations groups can handle this integration directly with your payment processor and receive the information from the processor. To pass the data to Vindicia yourself, see Data Reporting to Vindicia .
  • Transaction data. Examples include the transaction ID and date, stock-keeping unit (SKU) ID, price, quantity, shipping and billing addresses, utility, and credit-card information.
  • Activity data. Examples include user ID and user activity, such as logins to your site, pages visited, phone or email contacts, and fulfillment information.
Transaction and activity data is usually stored in your system. Extract it and map it to the format accepted by ChargeGuard using the Subscribe API, then process the data, and automatically send to Vindicia at regular intervals. Note: Be certain to send Vindicia your transaction and activity data regularly, to guarantee that the ChargeGuard team has the most recent information for chargeback disputes. Most merchants upload batches daily or weekly. Parent topic:Common ChargeGuard Programming Tasks