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# Delete a Payment Method for an Account Using the Subscribe Portal

As a customer service agent, you can change or deactivate a subscriber's Payment Method on their Account using the Subscribe Portal.

* \*\*Use Case Number:\*\*2-5-07
* \*\*Completed By:\*\*Customer Service Agent
* **Estimated Completion Time:**\<1 day

To learn more about Payment Methods, see [Adding Payment Methods](https://docs.vindicia.com/bundle/Subscribe_Portal2_User_Guide/page/topics/accountWorking.html#ariaid-title5) in the **Subscribe Portal User Guide**.

Use the following steps to deactivate a Payment Method on an Account.

1. [Search for the relevant account in the Portal](2501_r_searchAccountTransaction).

2. Click **Edit** in the Actions panel.

3. In the **Payment Methods** pane, locate the relevant Payment Method.

4. Click the 3 dot Actions menu to the right of the relevant Payment method and select **Delete**.

   **Note:** A Payment Method can only be deleted if it is not associated with an active subscription.

5. Click **Update** in the Actions panel.

   The deleted Payment Method is no longer displayed on the Account detail page.

**Parent topic:**[Customer Care](../topics/r_customerCare)


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