> ## Documentation Index
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# Grant a Service Credit to an Account Using the Subscribe Portal

As a customer service agent, you can grant currency credits (good will) to an existing subscriber. The subscriber must have an active Subscription that still has an upcoming billing (or a retry billing while in grace period).

* \*\*Use Case Number:\*\*2-5-04
* \*\*Completed By:\*\*Customer Service Agent
* **Estimated Completion Time:**\<1 day

A currency credit is a monetary value that is applied to a subscriber's account. The effect of a credit is to reduce the subscriber's balance owing on their next subscription renewal. When a transaction is processed, Subscribe automatically deducts available Credits before billing the designated Payment Method for the remaining balance.

To learn more about Credits [click here](https://docs.vindicia.com/bundle/Subscribe_Portal2_User_Guide/page/topics/creditActivity.html).

To grant a Credit to an Account:

1. [Search for the relevant account in the Portal](2501_r_searchAccountTransaction)

2. [Grant a Credit to the account](https://docs.vindicia.com/bundle/Subscribe_Portal2_User_Guide/page/topics/accountWorking.html#ariaid-title7).

* Subscribe automatically displays the confirmation window when the credit has been granted to the account.
* Available credits are displayed on the account page.
* The Subscription will consume the credit at the next billing.

**Parent topic:**[Customer Care](../topics/r_customerCare)


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