> ## Documentation Index
> Fetch the complete documentation index at: https://docs.slm.m1amdocs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel a Subscription

You can cancel a subscription using the portal. Typically this is done in response to a customer service call.

To cancel a subscription:

1. Access the subscription from **Billing** > **Subscriptions**.

2. Click **Cancel Subscription** in the **Actions** Panel.

   The Cancel Subscription dialog box appears.

   <img src="https://mintcdn.com/amdocs-slm/2vaIUApFYBZeRdVJ/portal/vindiciaSubscribeAndNewRetain/Subscribe_Portal2_User_Guide/images/cancelSubscription.png?fit=max&auto=format&n=2vaIUApFYBZeRdVJ&q=85&s=6ad10389c3ff6038d5b29038a67489e5" alt="Cancel Subscription Dialog Box" width="896" height="498" data-path="portal/vindiciaSubscribeAndNewRetain/Subscribe_Portal2_User_Guide/images/cancelSubscription.png" />

3. Define the fields as needed. Refer to the table below for guidance regarding the fields.

4.

| Field | Guidance | Relevancy | Naming in Portal 1.0 |
| - | - | - | - |
| **Disentitle Immediately** | Toggle **Yes** or **No**. Toggle **Yes** to cancel the related entitlements immediately. Otherwise, the entitlements continue through the end-date, as determined by the last successful billing for this subscription. Default value is **No**. | Optional | Terminate customer access immediately |
| **Force** | Toggle **Yes** or **No**. Toggle **Yes** to cancel the subscription, even when the minimum commitment period for the subscription has not been satisfied. Default value is **No** | Optional | |
| **Settle** | Toggle **Yes** or **No**. Toggle **Yes** to settle the subscription when it is canceled by either refunding the customer for a portion of the prepaid use that will no longer be available, or by charging for non-recurring-charges that the customer has not yet paid. When set to **No** the charges or credits remaining on the subscription are not changed, and are carried forward in the subscription balance. How the subscription is settled will be reflected by the **transactions**/**refunds**included in the output. Default value is **No**. | Optional | Give the customer a Refund for their unused time |
| **Send Cancel Notice** | Toggle **Yes** or **No**. Toggle **Yes** to send a cancelation email. When set to No, no cancelation email is sent. Default value is **No**. | Optional | Send AutoBill Stop Notice |
| **Reason Code** | Select a reason code from the dropdown box. Cancel reason codes include a set of generic merchant reasons which can be used, or it is possible to define and use custom cancel reason codes. For more details, refer to [Reason Codes](cancelReasonAbout). | Optional | Cancel Reason Code |

5. Click **Cancel Subscription**.

   The subscription is canceled or transferred to a pending canceled status according to the defined parameters.

   **Note:** A subscription in Pending Cancel state can undergo an additional cancel process in order to disentitle (and cancel) it immediately.

**Parent topic:**[Subscriptions](../topics/subscriptionAbout)

**Parent topic:**[Working with Subscriptions](../topics/subscriptionWorking)


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