> ## Documentation Index
> Fetch the complete documentation index at: https://docs.slm.m1amdocs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Working with Chargebacks

Subscribe Portal allows you to edit the chargeback entry or manually create a new one.

1. Select your starting point from the following options:

   * To create a new Chargeback, click the **+ New** button and select **Chargeback**.
   * To edit an existing Chargeback, select the relevant existing Chargeback from **Billing** > **Chargebacks** and click **Edit**.

     **Note:** When filtering for specific accounts, use at least one key field (blue background) such as the dates fields.

   The Chargeback page appears.

   <img src="https://mintcdn.com/amdocs-slm/2vaIUApFYBZeRdVJ/portal/vindiciaSubscribeAndNewRetain/Subscribe_Portal2_User_Guide/images/chargebackPage.PNG?fit=max&auto=format&n=2vaIUApFYBZeRdVJ&q=85&s=e10018bf9a08bac118c9f48b616d185c" alt="Chargeback Page" width="1218" height="731" data-path="portal/vindiciaSubscribeAndNewRetain/Subscribe_Portal2_User_Guide/images/chargebackPage.PNG" />

2. Define the Chargeback fields as needed. Refer to the tables below for guidance regarding the fields.

3. When you're done, click **Save** or **Update**.

* **[Chargeback Details Pane](../topics/chargebackDetails)**\
  This pane lists specific information about a selected Chargeback, including Chargeback details, information about the primary Transaction against which the Chargeback applies, and associated Transactions, if any.
* **[Chargeback History Pane](../topics/chargebackHistory)**\
  Lists transaction disposition history, i.e. the status of payments activity of the disputed transaction.
* **[Chargeback Account Pane](../topics/chargebackAccount)**\
  Customer Account information for the disputed transaction and chargeback. You can drill down to the details of this customer by clicking on the Customer ID.
* **[Chargeback Subscription Pane](../topics/chargebackSubscription)**\
  The recurring subscription responsible for generating the disputed Transaction and Chargeback. If a One-time purchase generated the transaction, this pane will not appear.
* **[Chargeback Refunds Pane](../topics/chargebackRefunds)**\
  Refunds provide a way to reverse a charge, returning money to the customer. A refund can only be executed against an existing, successfully captured transaction. The pane lists all of the refunds issued for the disputed Transaction up to the total Transaction amount.
* **[Custom Data](../topics/customData)**\
  Custom data lets you store merchant-specific data to Products, Rate Plans, Billing Plans, Season Sets, Subscriptions, Accounts, and Payment Methods as a pair of matched text strings, called name-value pairs. These name-value pairs can help you categorize and sort aspects of your objects. Use **Name** to define a category, and **Value** to define a specific item in that category. For example, you could use name-value pairs to track your sales teams. Define a name-value pair with Office as the **Name** and the city in which the office is located as the **Value**.

**Parent topic:**[Chargebacks](../topics/chargebackAbout)


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