> ## Documentation Index
> Fetch the complete documentation index at: https://docs.slm.m1amdocs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Grant Credit to the Account

You can grant currency or token credits to an account using this page. Typically this is done in response to a customer service call. Account-based credits will be consumed by the next transaction that uses the currency or token on the account, either a subscription renewal transaction or a one-time purchase transaction. Credits granted to a subscription will be used first before account credits.

To grant a credit to the account:

1. Access the account from **Billing** > **Accounts**.

2. Click **Grant Credit** in the **Actions** Panel.

   The Grant Credit dialog box appears.

   <img src="https://mintcdn.com/amdocs-slm/2vaIUApFYBZeRdVJ/portal/vindiciaSubscribeAndNewRetain/Subscribe_Portal2_User_Guide/images/creditGrant.png?fit=max&auto=format&n=2vaIUApFYBZeRdVJ&q=85&s=4d7747ee6d9abbecbde7675af82a8ee6" alt="Grant Currency Credit Example" width="722" height="474" data-path="portal/vindiciaSubscribeAndNewRetain/Subscribe_Portal2_User_Guide/images/creditGrant.png" />

3. Define the Grant Credit fields as needed. Refer to the table below for guidance regarding the fields.

4. When you're done, click **Grant**. The credit is granted to the account and appears in the Credits pane.

| Field | Guidance | Relevancy |
| - | - | - |
| **Credit Type** | Select **Currency Grant** or **Token Grant** from the dropdown menu. Default value is Currency Grant | Required |
| **Currency Grant** | | |
| **Amount** | The credit amount you want to give. | Optional |
| **Currency** | The currency of the credit. Place your cursor in the box and select the relevant Currency. To search, enter the relevant letters in the search box. | Required |
| **Description** | Enter a description of the credit being granted | Optional |
| **Reason** | Enter a reason for the credit being granted | Optional |
| **Note** | Enter any additional information about the grant you would like to add | Optional |
| **Custom Data Name** | 1. Place your cursor in the selection box and either select from existing Names or enter a new Name. 2. For a new entry , click **Create New:** 3. Enter a Value for the Name. 4. Click **Add** to save this pair. **Note:** Note field is limited to 255 characters. | Optional |
| **Value** | 1. Once you've selected/created a Name 2. Enter the category's Value in the corresponding field. 3. Click **Add** to save this pair. **Note:** Value field is limited to 255 characters. | Optional |
| **Token Grant** | | |
| **Token** | Select a token to grant from the dropdown menu. Contact the business development department to create tokens if you don't see the one you need listed. | Required |
| **Amount** | The number of tokens you'd like to grant. | Required |
| **Note** | Enter any additional information about the grant you would like to add | Optional |
| **Parent topic:**[Working with Accounts](../topics/accountWorking) | | |


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