> ## Documentation Index
> Fetch the complete documentation index at: https://docs.slm.m1amdocs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Account GDPR Erase

General Data Protection Regulation (GDPR) is an expansive privacy and security law that gives European Union (EU) citizens more control over their data and may often also be followed elsewhere in the world. Vindicia allows Super Users role holders to delete individual customer accounts when a customer requested erasure. Deletion is allowed only when there are no active subscriptions associated with the account.

Merchant Super Users, complete the following steps to perform a GDPR erasure of an account:

1. On the **Accounts** filter search page, enter the **ID** or **Email** associated with the account.
2. To erase the account from the Account Search page, click the 3 dot Action menu for the specific account and click **GDPR Erase**.
3. To erase the account from the Account Details page, click **GDPR Erase** on the **Actions** panel.
4. On the **GDPR Erase Account?** page, confirm that the correct account **ID** and **Email** appear and click **GDPR Erase**.

   <img src="https://mintcdn.com/amdocs-slm/2vaIUApFYBZeRdVJ/portal/vindiciaSubscribeAndNewRetain/Subscribe_Portal2_User_Guide/images/accountsGDPRErasePopup.png?fit=max&auto=format&n=2vaIUApFYBZeRdVJ&q=85&s=dd89559175dda39e94ee6d716318aaf6" alt="GDPR Erase Account? confirmation page" width="1982" height="1074" data-path="portal/vindiciaSubscribeAndNewRetain/Subscribe_Portal2_User_Guide/images/accountsGDPRErasePopup.png" />

**Important:** Selecting **GDPR Erase** on the confirmation page deletes the individual account. Once this action is completed that account is completely deleted and can't be recovered.

The account identifiers are erased and a prefix saying Removed\_ is added.

**Parent topic:**[Working with Accounts](../topics/accountWorking)


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