> ## Documentation Index
> Fetch the complete documentation index at: https://docs.slm.m1amdocs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Working with Entitlements

An `Entitlement` defines the goods or services to which a customer is entitled, as obtained through a subscription. An `Entitlement` object associated with an `Account` object specifies whether a customer has access to a service or product on the date the `Entitlement` object is retrieved from Subscribe.

Entitlements may be associated with Accounts, Billing Plans, or Products.

The `Entitlement` object encapsulates the Entitlement’s description, status, start and end timestamp, and the Account to which the Entitlement applies.

**Note:**

* Use of the forward slash character (/) in merchant identifiers is not allowed. See [Merchant Identifiers](Merchant_Identifiers#) for more information.

* If you are upgrading from Subscribe 4.1 or previous, you must contact Vindicia Client Services to enable a merchant configuration setting which will allow Entitlements to work properly for Subscribe 4.2 and greater.

* **[Creating Entitlements](../topics/Creating_Entitlements)**

* **[Entitlement Status](../topics/Entitlement_Status)**

* **[Caching Entitlements](../topics/Caching_Entitlements)**

* **[Monitoring Entitlement Status](../topics/Monitoring_Entitlement_S)**


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